The History of Gardner Outdoor & Pool Remodeling
When you decide to remodel your pool, you want to make sure you’re going with the best company. Gardner Outdoor & Pool Remodeling has been in business for 50 years and are experts in pool remodeling. Not only will they give you your dream pool, but with Gardner you can rest assure that you’re getting the best service.
Details on ‘The History of Gardner’
[Sean] Remodeling your pool is a huge project that can impact the look of your entire backyard. So, it’s important to go with a company that you can trust. Gardner Pool & Outdoor Remodeling just celebrated their 50th anniversary and that’s why Mark Feldstein is here with me to talk a little bit about that. Mark, 50 years is a long time. Is there anything in common over those 50 years that has helped you retain your customers for that long?
[Mark] Well, the first thing is- we don’t sell to customers. We remodel pools for clients.
[Sean] Oh, that’s a great point in differentiation. It’s a big difference because if you’re selling to a customer, that’s someone who is buying and going away. You’re signing to them.
[Mark] That’s right, we’re guiding and servicing and helping our clients make the best decision for a big investment.
[Sean] So it’s a consultant approach that really involves the customer?
[Mark] Absolutely, our average visit is two hours. We take a lot of time with our clients to help them make the right decision for whatthey ultimately see as their vision for theirbackyard.
[Sean] Is that a common practice in your industry?
[Mark] No, a lot of the guys are in and out. They just want to write it up and get to the next appointment.
[Sean] Yeah, I’ve heard stories of 5, 10, 15 minute calls and that’s where they’re really selling them what they have to offer. They’re not consulting with them about what they need
[Mark]. That’s exactly right, we have a wide breath of services but the only way to chose the best solutions for our clients is to listen to them and a lot of the guys, they aren’t listening. We have to learn about what they want to do with their backyard and how they want to use it. Maybe if they have kids, all of these different factors can help them make the right decision.
[Sean] Another thing about what I like about how Gardner works is the keeping your eye on your project. Can you tell me about that?
[Mark] Yes, we have several layers of management to make sure that the project goes through smoothly so it starts with an in house project manager and then we have branch managers that are out in the field everyday along with field supervisors and every crew has their own floor man.
[Sean] So the homeowner doesn’t have to worry about that because they know that if they need to talk to someone, there’s someone there at their disposal. So that they can get the answers that they need.
[Mark] Because everyone is an in house employee for us, we don’t sub out. So they’re seeing our employees everyday working on their job.
[Sean] That’s so critical and that’s why you’re such a great company and we recommend you so highly. If you’re going to remodel your pool, go with a company you can trust. Call Gardner Pool & Outdoor Remodeling today. They’ll make sure you’re pool is the star of your backyard.